MASU
Description
Masu Living introduces a whole new range of large kids room rugs/ playmats!
Non-toxic, Anti-Skid, Super Soft☁️
This playful mat can brighten up any space and add to the decor of kids room/ playarea!
Size - 5ft *4 ft
Ideal for 0-10 years of age
About this item
• Velvet fabric on top provides Soft cushioning surface & Excellent GRIP
• Rubber Base makes it Super ANTI-SKID and ANTI-JERK avoiding Injuries
• Easy to Roll and Carry
• Toxic free and Premium Quality
• Beautiful designs and attractive colors
• Created with extra care making it Comfortable for toddlers and kids
• Each mat comes with a cotton bag to easily carry it anywhere.
Handmade with love and extra care for your little ones
Designed & Made in India
Watch the video attached to understand the real look and feel of the mat.
Wash & Care- Spot clean the mat, vacuum clean it or hand wash it.
Returns & Exchange- We do not accept any returns & exchange unless the product is damaged or defective as this is a heavy & huge product and we incur a lot of handling & transportation charges for the same.
Product Care
Dry Clean the first time. Gentle machine wash subsequently. Wash coloured clothes separately.
Returns & Exchange
Refund & Exchange Policy:
We take pride in crafting every product at MASU with care and love. However, if you ever need to explore our refund policy, here are the details:
Non-Refundable/Non-Exchangeable Items:
- Sale items are not eligible for return or exchange.
- Each order is allowed only one return or exchange. Items that have already been exchanged cannot be further returned or exchanged.
Cancellation: If you need to cancel your order, please email us at masuliving@gmail.com immediately with 'ORDER CANCELLATION' in the subject line along with your order number. If the order has not been dispatched, we will cancel it and provide a full refund within 7 working days. You can cancel your order within 12 hours of placing it.
Address Change/Undelivered Orders Due to Wrong Address:
- Please double-check your address and phone number before placing an order.
- Changes to order details cannot be made once the order is shipped.
- Orders with incorrect shipping information will be returned to us by the courier.
- Upon return, a flat fee of Rs.150 will be deducted, and the remaining amount will be refunded.
- For Express Orders with incorrect shipping details, the shipping charge will be deducted from the refund.
Returns: You can return products within 3 days of receiving them. Just make sure they're in their original condition and packaging. We'll check them before processing the return. If your order qualifies, we'll arrange a free pickup from your address. To raise a return request please email us at masuliving@gmail.com with your order number and details with reason for return. Our team will review it and get back to you in 48 hours. Acceptance of return request is subject to approval.
Please note, we only accept returns for damaged or wrongly described products, not for minor differences from website images. Our products are handcrafted, so slight variations are normal.
Refunds are given as Store Credit only.
Exchanges: If you need to exchange an item due to size or design issues, please follow these steps:
- Raise an exchange request within 3 days of delivery. To raise an exchange request please email us at masuliving@gmail.com with your order number and details with reason for exchange. Our team will review it and get back to you in 48 hours.
- Keep the item packed with the original bill and tags.
- Exchanges will be processed after we receive the returned item and inspect it for damages.
- Please note that the entire process may take up to 10-12 days.
- Reverse pick-up attempts will be made twice. If unsuccessful, you'll need to send the item back at your own cost.
Refunds:
- Shipping and COD charges are non-refundable.
- For raising any return or exchange request please email us at masuliving@gmail.com with your order number and details with reason for return or exchange. Our team will review it and get back to you in 48 hours.
- Refunds will be issued within 7 working days of receiving the returned item.
- Refunds are given as Store Credit only.
- Damaged items returned to us will not be eligible for a refund.
- If the product is returned due to an incorrect address, a fee of Rs 150 will be deducted from the refund.
Refunds on International Orders: For International Orders, in case of any cancellations or refunds it will take 5-7 working days to process the the refund and credit the amount to the customer's bank account.
COD Undelivered Returns: COD orders not accepted upon delivery may lead to the cancellation of further COD orders. Prepaid orders are always welcome.
Damaged Goods: If you receive damaged goods, please email us with pictures of the damaged product and the courier package, and we will assist you promptly.
We're committed to ensuring your satisfaction with every MASU purchase!
Shipping
This product will be shipped out within in 1-2 business days from Lucknow, India. We deliver via Shiprocket and the delivery timelines would tentatively be as below:
- Delivery to all metro cities will take 2-3 working days.
- For non-metro cities, delivery will take 3-5 working days.
- We offer Express delivery also which takes 1-3 working days to be delivered anywhere in India with an extra charge.
- International orders must be prepaid only and will be delivered in 7-10 working days depending on location.
